Once products are delivered to you and accepted as accurate as per the original order. If you are not fully satisfied with the product, we have a 7 day return policy, which means you have to send back your item in its original unopened condition to initiate a refund. To be eligible for a return, the item must be in the same condition that you received it, and you have the original packaging. You’ll also need the receipt or proof of purchase. To start a return, you can contact us via submitting the form on our Contact Us page on our website indicating a return with photos and a brief explanation on why you are returning the item. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send the package. Items sent back to us without first requesting a return will not be accepted.
DAMAGES AND ISSUES
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. All damaged items or items not as per your order that are to be returned must be accompanied by a copy of the original receipt, a return / exchange authorization number and in unopened, saleable condition, otherwise the same will not be taken back. Postage and charges for return of these will not be refunded.
EXCEPTIONS / NON-RETURNABLE ITEMS
Items cannot be returned if you have either consumed some or will-fully damaged the products. Please get in touch if you have questions or concerns about your specific item. Unfortunately, we cannot accept returns on sale items or gift cards.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
Please note that we cannot offer exchanges or refunds on any sale of opened or used products.